IT pilot fish at a large organization is supporting a server-based application -- one that keeps falling over.

"We started experiencing issues with communication between devices and server," says fish. "The application would just stop. The fix was to restart a stopped service on the server.

"The issue was soon occurring daily, and the vendor was contacted. Vendor support could find no issues and had no other customers experiencing the issue, but they kept looking.

"Finally our management strongly suggested that the vendor's senior management fly onsite to discuss the issue, the intent being to let them know we were not happy and expected them to do everything in their power to expedite and resolve it -- or else.

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